Return and Refund Policy
Returns Policy
Thank you for shopping at Soni Enterprise. We are committed to providing a hassle-free shopping experience and want you to be satisfied with your purchase.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns Eligibility
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Returns Process
- Contact our customer service team within 14 days of receiving your order to initiate the return process.
- Our team will provide you with a return authorization and instructions on how to return the item.
- Pack the item securely and ship it to the provided address.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will process the refund to your original method of payment within 7 days of receiving the returned item.
Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges
- If you need to exchange an item for a different size or color, please contact our customer service team.
Shipping
- You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: info@sonienterprise.com
You can return the product within 14 days of delivery. Please note that the shipping charges, if any, are non-refundable. While raising a return request, please ensure:
- The original tags, labels, and packaging are retained.
- The product is not damaged.
Let us know if additional edits are required!
